privacy policy

Privacy Policy

This notice is to tell you about why we need your information and how we will handle it.

What Information do we need from you?

We need to know the following about you: name, address, contact details and email address.

Why do we need this?

We need this information so that we are able to send you information about the booking you have made (including tickets) and update you with any relevant changes to your booking.

If you choose to opt-in to marketing updates we will use your email and/or postal address to keep you informed about the latest shows and upcoming events.

Why are we allowed to process your information?

Data protection law allows us to process your information within certain conditions. In this case we are using your consent and contract agreements as the lawful condition for us to do this.

Who will we share this with?

Sometimes we need to share your information with others. We will only do this when it is necessary in order to offer you this service, or if we are required to do so by law. We do not plan to share it with anyone else or use it for anything else. When it is necessary, we may disclose your personal information to the following organisations: Newzapp (our email marketing system), Gamma Bookings (our booking system), and Performing Arts at Century Theatre (PA@CT) (our website host), and MailChimp (PA@CT's email system).

How will we keep it secure?

We will take all reasonable steps to prevent the loss, misuse or alteration of your personal information. Only the people who need to see your personal information will be allowed access to it. Data is stored securely and password protected. We will not send your information outside of the UK.

How long will we keep it for?

We will only keep this information for as long as necessary or as the law requires. For general enquiries these will be stored securely on Outlook for a maximum of two years. For bookings and venue this will be a maximum of two years to allow us to do relevant evaluation of the business.

For venue hire and events (including private bookings) this would be for a maximum of two years.

If you choose to opt-in to marketing/promotional updates we will keep your data for as long as you remain opted-in. You can unsubscribe from our marketing updates at any time by using the unsubscribe button on marketing email or request to have your postal details removed from our mailing list by emailing or calling 01530 278444.

What if something changes?

If the information you have provided changes or your circumstances change, please contact us by email on or by phone on 01530 278444. If we need to change something like who we want to share this information with, we will contact you to let you know.

What are your rights?

You may request to see a copy of the personal information we hold about you. The law also provides you with other rights regarding your information including some around; correction of inaccurate data, objection to processing, moving your information to somewhere else, and in some cases, getting your information deleted.

If you are unhappy with the way your data is being handled or if you need to contact Leicestershire County Council’s Data Protection Officer, please contact the Information Governance Team:

If you are not satisfied with any response you may receive from us based on a complaint or concern about your personal information, you then have the option of contacting the Information Commissioners Office to take that complaint further.  The Information Commissioners Office does like to see that you have raised a complaint with the Council first and received a response before contacting them.  If you do wish to contact them, the address details can be found below:

The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire.  SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)




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Other websites

Our website contains links to other websites where we are working with partners or other organisations. This privacy policy applies to this website so when you visit other sites you should refer to their privacy policies. 

Changes to our privacy policy

We keep our policy under regular review and we will place any updates on this webpage. This privacy policy statement was last updated in May 2018.

How to contact us

Please phone, email or write to us if you have any questions about our privacy policy or details we hold about you.


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